Refund policy
30-day returns. You have 30 days from the date your order is delivered to request a return.
What can be returned
- Items must be unused and in their original packaging.
- For hygiene reasons, opened refill heads, toothbrush heads and other personal-care items can't be returned unless they arrived defective or damaged.
- Gift cards are not refundable.
How to start a return
- Email hello@nimelle.com with your order number.
- We'll confirm eligibility and send you return instructions.
- Once we receive and inspect the item, we'll issue your refund to your original payment method (or store credit, if you prefer).
Returns sent back without contacting us first can't be accepted.
Return shipping
Return shipping is paid by the customer and is deducted from your refund amount. There is no restocking fee.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, contact us within 3 days of delivery with photos and your order number. We'll arrange a replacement or refund at no extra cost to you, including shipping. Device faults that appear later are covered by our warranty.
Refund timing
Refunds are typically processed within 3–7 days after we receive your return. Your bank or card issuer may take a few extra days to post it.
Exceptions
Missed the return window? Contact us anyway. We look at exceptions case by case.
Your consumer rights
This policy does not limit any rights you have under the consumer laws where you live. For example, customers in Australia and New Zealand have consumer guarantees under the Australian Consumer Law and the Consumer Guarantees Act that apply in addition to this policy.
Contact
Questions? Email us at hello@nimelle.com.