Shipping , Delivery and Returns

Processing Time Orders are typically processed within 1-3 business Days before shipping.

Shipping Times by Region

  • United States: 7-10 business days
  • Canada: 7-10 business days

These are estimated ranges, not guarantees. Actual delivery can vary based on your location and carrier conditions.

Tracking Once your order ships, you'll receive a tracking link by email. You can also check status anytime on our Track Order page.

Split Shipments If your order includes multiple items, they may arrive in separate packages, sometimes on different days.

Customs & Duties International orders may be subject to customs fees or import duties set by your country. These are the responsibility of the customer and aren't included in your order total. [AU/EU/UK note: customs and VAT/GST rules vary by country — check your local regulations before ordering.]

Peak Season Delays During high-volume periods (holidays, major sales), delivery times may run longer than usual. We'll do our best to keep you updated.

FAQs:

  1. My order hasn't moved in tracking. Should I worry? Give it a few extra days — some carriers update infrequently in transit. If it's been more than 10 days with no update, contact us.
  2. What happens if my package is marked delivered but I don't have it? Check with neighbors and your building office first, then contact us within 2 days of the delivered date.
  3. Do you ship to PO boxes? No we need a physical address
  4. Will I be notified of delays? Yes — we'll email you if we're aware of a delay affecting your order.

Returns & Refunds

 

Return Window You have 30 days from the delivery date to request a return.

Condition Requirements Items must be unused and in original packaging. Opened refill heads or hygiene items may not be eligible for hygiene reasons

Defective or Damaged Items If your item arrives defective or damaged, contact us within 3 days with photos and your order number. We'll arrange a replacement or refund at no extra cost to you.

Restocking Fee None

H2: How to Start a Return

  1. Email us at hello@nimelle.com with your order number.
  2. We'll confirm eligibility and send return instructions.
  3. Once we receive and inspect the item, your refund will be issued to your original payment method.

This policy is provided for informational purposes and is not legal advice.

FAQs:

  1. How long does a refund take to show up? Typically 3-7 days after we receive your return.
  2. Do I pay for return shipping? Yes. the amount of the shipping will be deducted from your return amount
  3. Can I get store credit instead of a refund? Yes.
  4. What if I missed the return window? Contact us anyway — we handle exceptions on a case-by-case basis.
  5. Can I return a gift? if the item is unopened we will refund the original payment method