FAQ
Frequently Asked Questions
When will my order ship?
All orders are processed within 1–2 business days. You’ll receive a tracking email the moment it ships.
How long will shipping take?
- U.S. Standard Shipping: 4–7 business days
- U.S. VIP Shipping: 2–3 business days
Do you ship internationally?
For now, Nimelle ships within the United States only.
How do I track my order?
Visit Track My Order and enter your order number and email to see real-time updates.
What is your return policy?
Returns accepted within 30 days of delivery. Items must be unused, in original packaging, and in the same condition received.
Start a return via our Return Center.
Can I exchange an item?
We don’t process direct exchanges. Please return the item for a refund and place a new order for the desired style.
What if my jewelry arrives damaged?
Email support@nimelle.com within 48 hours with your order number and photos. We’ll make it right.
Is your jewelry hypoallergenic?
Yes — Nimelle pieces use premium anti-tarnish, hypoallergenic finishes that are gentle on sensitive skin.
How do I care for my jewelry?
Avoid contact with water, lotions, and perfume; store in a dry place; and polish gently with a soft cloth.
How do I use my discount code?
Enter your code at checkout in the Discount Code box and click Apply. One code per order.
Do you offer gift packaging?
Yes — every order arrives in signature Nimelle packaging, perfect for gifting.
